FREQUENTLY ASKED QUESTIONS (FAQs)

1. How do I make a purchase through ResearchCart360?

  1. Log in to your account using your Email and Password.
  2. Click “Add to Cart” button on the products you wish to purchase.
  3. Click “Continue Shopping” to continue adding other products into your cart or click “View Shopping Cart” to view your cart.
  4. Click “Proceed to Checkout” to proceed with payment.
  5. Complete the Checkout page (Personal Information, Billing Address, Payment Method, Custom Form Information) and click “Next”.
  6. Select “Payment Method” and click “Next”.
  7. Check your shopping Summary and click “Next”.
  8. Complete the Payment page and click “Click here to confirm your purchase”.

2. What are the payment methods available?

  • (Internal) UM customers
  1. Direct Purchase using Internal Money Transfer
  2. Debit System for members with Parked Money Account
  • (External) Non-UM customers
  1. Cheque, ATM deposit or Online Bank Transfer

3. What are the delivery services offered?

  • (Internal) UM customers
  1. Delivery within UM
  2. Self-collection at FOM Supply Store, Level 3, Faculty of Medicine, UM
  • (External) Non-UM customers
  1. Courier*
  2. Self-collection at FOM Supply Store, Level 3, Faculty of Medicine, UM

*Additional delivery charges may apply for orders below RM200 and for deliveries out of Klang Valley.

4. What if I have any further inquiries regarding the delivery service?

  • For (Internal) UM customers, contact FOM Supply Store at 03-79677022 (Ext 2697) or email fomstore@um.edu.my
  • For (External) Non-UM customers, contact Cytus Sdn Bhd at cytus.um@gmail.com

5. How can I know if my payment was successful?

You will receive an “Order Confirmation” email from info@researchcart360.com

6. Can I cancel an existing order that have been made? 

Yes, if only the order is still in “Pending” status. Please send an email to admin@researchcart360.com with the message title “Request to Cancel Order” and inform your order reference number (Pxxxxxxxxx).

7. How do I retrieve my lost password?

  1. Click “Forgot Password” in the login page.
  2. Key in your email and click “Send Password”.
  3. A reset password link will be sent to your email address.

8. What if I have any further inquiries regarding ResearchCart360?

You can submit your question/s by clicking "Enquiry" on the "Information" section of the webpage.